Information for Current Residents :: Panoramic Management

Information for Current Residents

What should I do if I smell gas?
Open all windows and doors to allow for maximum ventilation. Make sure oven and burners are completely off. Call PG&E (800-743-5000). They will send someone free of charge to check all gas appliances for leaks and re-light extinguished pilot lights. Please inform us at the office as well (510.849.4499 or maintenance@panoramicmangement.com).

What should I do if my garbage disposal stops working?
Make sure disposal is off and unplugged before reaching into drain. Remove loose debris from inside the disposal. Remove hands from disposal and plug unit back in. Under the sink on the bottom side of the disposal unit, there is a red reset button. Press it. Run a slow stream of water and then attempt to restart disposal. If this does not work, call Panoramic Management for maintenance assistance. Please note: If maintenance staff finds that the disposal was damaged due to the presence of inappropriate objects (e.g., silverware, coins, etc.) the repair will be billed to the resident.

My electrical outlet doesn't work. What do I do?
A GFCI is a red "reset" button found on electrical outlets in rooms with water sources (such as kitchens and bathrooms). If there is a power overload, the button will pop out and disconnect the power to that outlet as well as all others in the room. In order to restore power, simply press the black "test" button and then the red "reset" button. If this does not work, please see below. If that does not work, please contact us.

I lost power in a certain area in my apartment. What do I do?
Each apartment has its own circuit breaker behind an access panel usually located either in the hallway or one of the bedrooms. The various areas are labeled. If you have lost power to a certain area in your unit, you can flip the switch for that area off and back on (or simply on, if it had been switched off). If this does not work, please notify us right away and we will send a maintenance worker to repair the problem.

Will Panoramic Management replace light bulbs?
Residents are responsible for replacing light bulbs as they burn out. Simply unscrew the old bulb and take it to any hardware store to locate a replacement of the correct size. The exception to this is the ceiling fan light bulbs. If these burn out let us know and we will replace them since replacements are very difficult to locate.

My toilet is stopped-up. What do I do?
In the event of a toilet stoppage, please use a plunger. Residents will be billed if our maintenance staff is called in to unclog the toilet or if a professional rooter service is required.

What should I do if my drain is clogged?
These methods are commonly used to open up a clogged drain:

Plunger - Be sure the plunger's suction cup is large enough to cover the drain opening. Fill the clogged basin with enough water to cover the plunger cup. Use wet rags to block any outlets (such as a sink overflow) and create a vacuum. Plunge with 15 to 20 strong strokes once you have a tight seal.

Chemicals - Don't use chemicals! These chemicals will burn your skin. If they sit in a stagnant drain, you'll have to find a way to remove both the chemicals and the blockage. Chemicals can also damage metal pipes!

My toilet/sink is overflowing. What do I do?
In the event of a toilet overflow or other leak, find the shutoff valve at the base of the toilet or under the sink, and turn the water off at the source. Call the office or resident manager immediately to report leaks.

My tub is draining slowly or not at all. What do I do?
Prevent tub drain clogs by using a hair catcher. These are available at any hardware store. If maintenance assistance is required, residents will be billed to unclog the drain.

My windows seem to have a lot of condensation. Why is this and what can I do about it?
This is actually a common problem that you can take steps to prevent. The condensation is a result of extreme temperature differences between the outside and inside of the apartments. New buildings are so tightly built and energy efficient that they are far less drafty than older buildings.

Here are a few recommendations to reduce the condensation in your apartment:
1. Keep windows open slightly to allow for greater air circulation.
2. Turn on the kitchen and bathroom fan at all times to keep moisture down.
3. As soon as you notice any moisture along the windows, wipe water off affected windowsills.
4. Purchase a dehumidifier and run it in your unit if desired.
If you'd like to know more about condensation, the following article may be of interest: http://www.harveyind.com/homeowner/windows_doors/condensation_causes_cures.asp

If the above-mentioned steps do not improve the situation, please let our maintenance office know A.S.A.P. by either calling the maintenance number (510) 849-4499 or e-mail maintenance@panoramicmanagement.com.