Information for Current Residents
- Phone: 510.849.2000
- Fax: 510.849.2222
- webmaster@eqrworld.com
1916 Oxford Street • Berkeley, CA 94704
map/contact usOverview | Common Maintenance Questions | Maintenance Request Form | Resident Handbook | Emergency Information | Berkeley Living
Welcome!
Panoramic Management is the company that manages The Touriel Building. We contract with CM Land Maintenance, a maintenance company that provides on-call service to all of our buildings. You will see uniformed members of CM Land around the building completing maintenance requests and performing routine maintenance.
Be sure to report problems directly to Panoramic Management, as the maintenance staff cannot undertake work without a work order originating from our office. If you report a problem to Panoramic Management, a member of CM Land will most likely perform the repair. Outside businesses are used when necessary to resolve technically specific issues.
Panoramic Management Contact Information
There are several ways to contact us:
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Resident managers live in the building and are available for after-hours emergencies. (Emergencies are usually defined as fire, flood, water or gas leak.) Please call them (or 911 if appropriate) if you need emergency assistance at night or on weekends. In the event of an extreme noise nuisance for which you require immediate assistance, you may contact the resident manager. Any non-emergency issues should be directed to the management office and will be addressed on the next business day.
Your Resident Manager is:
Nathan - (510) 666-0461
Move-in Walkthrough
A walkthrough is when you meet with a representative from Panoramic Management to complete a checklist of possible pre-existing defects in your apartment. The same list will be used during your move-out walkthrough to determine whether there has been damage which occurred during your lease term. We will try to complete this when you arrive. If we do not complete yours during that time, please call the office shortly after you arrive at (510) 849-2000 to schedule a walkthrough.
Setting up Utilities
Please set up utility accounts about one week before your lease begins. You will want to ask for service to begin effective the first day of your lease term. The utilities you need to set up accounts for are PG&E (electricity only) and SBC (telephone). Water use will be monitored with individual unit meters and you will be billed three times per year for your pro-rata share. Gas, garbage, satellite cable, and the T-1 Internet connection are paid for by Panoramic Management. See below for further information on Cable and Internet.
Maintenance Requests
Maintenance requests are collected and dispatched to our maintenance crew, CM Land Maintenance, and other vendors as needed. They are completed in order of urgency, and are usually resolved within five business days. We will inform you if your particular problem requires additional time. Once a request is made, it is assumed that you have given permission for our crew to enter your unit shortly thereafter to complete the repair. Please note that our maintenance staff cannot undertake any work without a work order originating from our office.
If you would like to report a maintenance problem with your unit or the building, do one of the following:
See Maintenance FAQs.
Subletting
Your lease states that subletting is not allowed without prior written consent. Please be sure that your guests do not stay past seven consecutive days in a year. Guests found past this amount of time will be considered additional residents or subletters. Serious violations of the lease agreement such as this are grounds for lease termination.
Keys
Each resident on the lease will be provided with three keys (building entrance, apartment front door, and mailbox). If an apartment key is lost or stolen, the tenant will be responsible for covering the cost of re-keying the apartment and furnishing sufficient copies of the key (one for each resident and one for the management office). If a front door or mail key is lost or stolen, replacements can be purchased from the management office for $25 (twenty-five dollars) each.
Lockouts: If you leave your keys inside your apartment, please call a roommate to let you in. If this is not an option, the resident manager will be able to let in residents who are on the lease (once a photo ID is shown) for a $50 fee, payable at the time of service.
Security / Safety Tips
Building doors are locked at all times. Residents enter the building with keys, while guests may use the call box by the front door to call residents. The garage door is also closed at all times unless opened by a resident renting a space. The doors leading to the lobby from the garage are locked at all times as well (the key to enter is the same as the front door key).
Security cameras are located in several locations throughout the building. These cameras record activity 24 hours a day. In each building, you may view the footage being recorded on four of the cameras from your apartment on Channel 111 of your building's cable system. These are recording cameras, not surveillance cameras (activity is not monitored by an attendant). If an incident occurs, we can usually pull the recordings from the system, provided that we are notified quickly. The system records over itself every 1 to 2 weeks, so images not captured and transferred to videotape are eventually recorded over.
Although we have taken measures to improve the safety of our residents, no system is foolproof, so please keep in mind these general safety tips. Everyone plays a role in maintaining the security of the premises.
Quiet Enjoyment
One of the things our residents like most about our buildings is the fact that they are very well maintained, clean, and quiet. Please take care to respect your neighbors by making sure that your guests are aware of our house rules (listed in your lease agreement), and that you take care to keep music to a reasonable volume and bass at an absolute minimum, especially after hours. (Bass vibrates from room to room much more easily than sound.) Quiet hours of the building are 10 pm to 8 am.
Renter's Insurance
While it is not required, it is recommended that tenants acquire a renter's insurance policy to protect personal property in case of disaster or theft. Our building has insurance for disasters, but it applies only to the physical building, not to personal belongings. In case of fire, earthquake, water leaks or theft, to name a few examples, your property is not protected unless you have a renter's insurance policy. Ask your insurance agent for details.
Smoke Detectors
When you move in, we will check all of your smoke detectors with you and note their condition on the walkthrough form. If any problems are observed, they will be resolved immediately. You are responsible for testing your detectors monthly and replacing batteries as necessary. Tampering with smoke detectors so as to render them useless is not only unsafe for you and your neighbors but also a crime. Periodically a technician from Sentry Alert, our alarm company, will come out and test the system. If the building-wide alarm is triggered, please exit the building and wait at a safe distance identified by the firefighters.
Telephone Jacks / Wiring
Each unit is wired so that the top phone jack in each room is the same phone number (this is the first one to be activated). The lower jacks in each room are each wired as separate numbers to allow for maximum flexibility in phone choices. Please do not rewire these lines.
Bike Racks
Bike storage is free and plentiful in the garage. Be sure to lock your bike securely (lock the frame and at least one tire with a secure lock). Some racks are located behind locked fences, accessible with a front door key. Others are simply freestanding, and some are on parking lifts. The key for the lift is in a lockbox near the keyhole. Check with the office if you need the code for this.
Garage
Only residents who have rented parking spaces may park in the garage. Be sure to park in assigned spaces only. All others will be towed or wheel booted. The charge to unboot is $100. The towing companies we use are Hustead's: (510) 843-2402 and East Bay Tow: (510) 559-8500.
Garbage
The main garbage and recycling bins for the building are located in the garage. Please do not place garbage anywhere else in the building except these bins. Smaller cans around the building are for small debris, not household garbage. If our janitorial staff or resident managers find garbage from residents in the common areas of the building, a $50 charge will be sent to the resident responsible.
Laundry Rooms
There is one laundry room per floor. The machines are coin-operated. Please help ensure the cleanliness and accessibility of the laundry room by picking up after using the machines, and by removing all of your belongings when you are done.
Common Areas
The Touriel Building has a spacious roof deck for residents to enjoy. This is landscaped and furnished with tables and chairs. It features gorgeous bay and hill views. This area closes at 10:00 pm as sound echoes around the building and may disturb sleeping residents. Please be sure to clean up after yourself and your guests so these areas remain pleasant for all residents to enjoy.
Internet Connection
The Internet connection is complimentary, courtesy of Panoramic Management. It is furnished by LMi.net, a local company. Please note that we are not involved in the administration of the Internet service - Contact LMi directly at (510) 843-6389 if you have a problem with your service. You may also e-mail support@lmi.net with any questions about the Internet service. When you call or e-mail, let them know that you are a resident at the Touriel Building. If you leave a message or send an e-mail to Tech Support make sure you give them your name, call back number, and apartment number as well as the name of the building.
How to get connected:
Important Information about the Internet connection at the Touriel Building
Your use of the Internet from the Touriel Building is governed by LMi.net's Internet Service Policy:
LMI.NET INTERNET SERVICE POLICY
Use of the building's Internet Service constitutes acceptance of these terms and conditions.
Satellite Cable
The Basic satellite cable service (furnished by Dish Network) is provided to Panoramic residents at no charge. Please note that we are not involved in the administration of the cable service. Contact Dish Network directly at 1-800-454-0843 if you have a problem with your service. Let them know you are a resident of The Touriel Building. If you are unable to solve the problem by calling Dish Network, please notify the office of the problem.
Appliances
We have included some information on the specific appliances that can be found in your apartment in order to answer some of the questions you may have about operating them.
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